How to cancel gameME Stats?

Topics

Cancel monitoring of single gameservers

Monitoring of single gameservers can be cancelled at the menu "Accounting"->"Cancellation Accounts" at the gameME Stats webinterface. The accounts will be removed within a couple of hours automatically.

Cancellation gameME Stats account with PayPal

Active subscriptions, payed with PayPal, have to be cancelled at the PayPal webinterface. The following steps are required:

  • Open the PayPal-Webinterface
  • After login follow the link "Profile" at the top-right of the webpage
  • On the new page, there is a caption "Payments". Follow the link "Preapproved payments"
  • Choose the payment from merchant "TTS Oetzel & Goerz GmbH" with the description "gameME Stats - Abonnement"
  • On the following page, choose the "Cancel Subscription" button at the bottom
  • Finally confirm the cancellation

Important Notices: After cancellationen you will get a PayPal confirmation email. Additionally, the status of the cancellation can be checked at the gameME Stats webinterface at the menu "Accounting"->"Manage Subscriptions/Payments".

Cancellation gameME Stats account with Direct Debit (SEPA/Europe)

Active subscriptions, payed with direct debit (SEPA mandat in Europe), can be cancelled at any desired time within the control panel at the menu "Accounting"->"Manage Subscriptions/Payments".

Cancellation gameME Stats account with Manual Payments

gameME Stats accounts, paid with manual payments, do not need to be cancelled. Once the paid period is over the account will be deactivated accordingly.

Help

If you have any problems during the cancellation, please do not hesitate to contact us within the support-ticket-system and we will be glad to assist you on this issue.
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